|
 Agent Hiring Requirements
Club Auto minimum hiring practices include:
-
Bonded and insured
-
Interpersonal skills
-
Keyboard knowledge
-
Automotive/Call Centre experience preferred
-
PC knowledge/Windows based
-
Clear diction
-
Bilingual (French-English)
-
Knowledge of Canadian geography
Training
Club Auto prides itself in the high standards that have been
established in the hiring and training of our Agents. This includes
telephone skills, listening skills, PC skills, call strategy training, and
will include your product knowledge and policies.
Club Auto uses a tiered Agent rating system which rewards Agents based
on the continued improvement of their skill set, ensuring a graduated
performance/skill level process.
|
